How Let's GoCook Cut Response Times from 24 Hours to 2 Minutes
Let's GoCook, a Polish cooking workshop and events company, partnered with AROG AI to build an AI-powered customer support and booking system that dramatically improved their customer experience.
Food & Events • Cooking Workshops!The Challenge
GoCook was drowning in booking inquiries — emails, phone calls, social media messages, all asking the same questions about availability and pricing. The team couldn't keep up, and potential clients were slipping away due to slow response times. With a small team handling everything from event coordination to customer support, scaling seemed impossible without significant hiring.
24h
Average response time
0%
Inquiries automated
20+
Team hours/week on support
Lost
Bookings from slow responses
⚡Our Solution
AROG AI built an automated booking assistant that handles the majority of inquiries instantly, freeing up the team to focus on delivering exceptional cooking experiences:
- ✓AI-powered chatbot handling common questions about availability, pricing, and workshop details
- ✓Real-time availability checking integrated with their booking calendar
- ✓Personalized follow-up sequences for leads who showed interest but didn't book
- ✓Intelligent handoff to human team for complex or custom event requests
- ✓Multi-channel support across email, website chat, and social media
📈Results
0%
80%
Inquiries Automated
24hrs
<2min
Response Time
Baseline
+35%
Workshop Bookings
20hrs/wk
4hrs
Team Hours Saved
"We were drowning in booking inquiries. AROG AI built us an automated booking assistant that handles 80% of inquiries instantly and sends personalized follow-ups. Our response time went from 24 hours to under 2 minutes, and workshop bookings increased by 35%."
— Arkadiusz Płoński, Owner at Let's GoCook
How to read the result
The figures compare the operating process before and after this implementation; they are not universal product benchmarks.
Limitations
Results depend on enquiry mix, knowledge quality, calendar accuracy and team handoff. They are not guaranteed for another company.
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